IT Support Engineer – Enterprise IT Operations

About the role

Anthropic’s IT Operations team ensures that every employee can work without friction. As an IT Support Engineer you will combine deep technical expertise with a service‑first mindset to keep the company’s macOS‑centric environment running smoothly.

Key responsibilities

• Triaging and resolving hardware, software, networking, and account issues via ticketing system, Slack, and in‑person support.
• Diagnosing problems on macOS, ChromeOS, iOS, Android, and core SaaS platforms such as Google Workspace, Slack, GitHub, and Atlassian.
• Managing device enrollment, configuration profiles, and policy enforcement.
• Supporting employee lifecycle workflows, including onboarding, offboarding, and reorganization.
• Participating in an on‑call rotation for urgent after‑hours incidents.
• Providing hands‑on assistance for AV systems, conference rooms, and printers.

Required profile

• 7+ years of hands‑on IT support experience, preferably in a fast‑growing environment.
• Excellent communication skills and a genuine desire to help users.
• Methodical, curious, and persistent troubleshooting approach.
• Experience supporting macOS endpoints and comfort with ChromeOS, iOS, and Android devices.

Required skills

• macOS, ChromeOS, iOS, Android support.
• Google Workspace administration.
• Slack workspace management.
• Scripting with Bash and Python.
• Device management and identity/access systems.