Lead Coordinator – STC Invoicing & Order Processing

About the role

The Lead Coordinator will manage sales invoicing and order processing for short‑term consignment products, working closely with an outsourcing partner. The role focuses on improving efficiency, accuracy and service quality through workflow management and automation tools.

Key responsibilities

• Perform sales processing and invoicing for consignment stock, ensuring timely completion.
• Respond to customer and internal inquiries via email and phone, providing customer service support.
• Coordinate work priorities with the outsourcing company to avoid invoicing delays.
• Standardize and improve Order‑to‑Cash processes using RPA and other automation tools.
• Prepare and analyse reports using Excel and Power BI, and maintain related workflow applications.

Required profile

• Ability to confirm priorities with managers and team members and execute tasks accordingly.
• Strong communication skills with internal and external stakeholders.
• Leadership mindset and willingness to drive operational improvements.
• Interest in acquiring knowledge of the medical‑device business.
• Previous experience in customer service or sales assistance is preferred.

Required skills

• Logical thinking and problem‑solving abilities.
• Advanced Excel skills (functions, data manipulation).
• Proficiency with Power BI; SQL knowledge is a plus.
• General PC skills including Word and PowerPoint.