Manager III, Customer Engineer

About the role

Applied Materials is a global leader in materials engineering solutions for semiconductor and display manufacturing. The Manager III, Customer Engineer leads a district of customer engineers, ensuring strong relationships with customers and delivering technical support, installations, and service excellence.

Key responsibilities

• Develop and maintain customer relationships across all levels in the district, conducting regular visits.
• Manage, coach, and direct customer engineers, handling salary planning, career development, performance appraisals and corrective actions.
• Serve as the primary interface with product divisions for technical support, training, spares, and reliability.
• Oversee account planning with the District Sales Engineer and provide support plans for system sales.
• Responsible for financial forecasting, cost efficiency, and financial results of the district.
• Lead system installation activities, including planning, reporting, pre‑facility and start‑up meetings, and manage RMA procedures.

Required profile

• Demonstrated ability to lead teams and administer company policies affecting subordinate employees.
• Strong judgment to solve problems within defined procedures and policies, ensuring timely project execution.
• Excellent interpersonal skills to gain cooperation, present technical information, and uphold Applied Materials’ standards of business conduct.