Manager III, Customer Engineer

About the role

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. The Manager III, Customer Engineer leads customer relationships and a team of customer engineers in the Chitose district, overseeing installations, support, and financial performance.

Key responsibilities

• Develop and maintain customer relationships across all levels in the district.
• Manage, coach and direct the district’s customer engineers, including salary and career planning.
• Serve as primary interface with product divisions for tech support, training, spares and reliability.
• Oversee account planning with the District Sales Engineer and provide support plans for system sales.
• Responsible for financial forecasting, cost efficiency and district financial results.
• Plan and execute system installations, including pre‑facility and start‑up meetings and process support.
• Manage RMA procedures and monitor engineer effectiveness and hour tracking.
• Execute escalation procedures and monitor the mentor program for new engineers.

Required profile

• Provides direction to employees according to established policies and administers company policies affecting subordinates.
• Exercises judgment within defined procedures to determine appropriate actions and solves problems impacting schedules.
• Interacts effectively to gain cooperation and presents technical information to stakeholders.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Programs and support for health, wellbeing and personal/professional growth.