Manager, Process Support Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Manager, Process Support Engineer in Hiroshima, Japan. The role leads a team that supports customers at their sites with new technologies, equipment installation, diagnostics and training.

Key responsibilities

• Drive the adoption of new technology at customer sites and manage a team that demonstrates and introduces new technologies through demos, on-site evaluations, joint development programs and new tool qualifications.
• Act as liaison between the customer and the Business Unit for assigned projects, making sure customer issues are understood and solutions delivered.
• Manage Process Support Engineers who provide highly visible customer support through on-site installation, diagnosis, troubleshooting, service and repair of complex equipment and systems.
• Oversee a team that checks and approves the operational quality of system equipment and trains customers in its operation and maintenance.
• Train and certify Process Support Engineers in their areas of responsibility.
• Handle demand planning and financial forecasting of activity.

Required profile

• Knowledge of three or more processes across two or more technologies, or expert-level knowledge of one technology.
• Basic integration knowledge.
• In-depth understanding of concepts, theories and principles in your own job family and basic knowledge of related ones.
• Understanding of the industry and how your area contributes to business objectives.
• Ability to identify and resolve technical, operational and organizational problems, and to guide, influence and persuade others internally and externally.
• Compliance with Applied Materials' global Standards of Business Conduct and ethical conduct.