Ops Senior Admin Assistant - Cell & Gene Logistics

About the role

UPS is looking for an Ops Senior Admin Assistant to support the Cell & Gene Operations Team, reporting to the Cell & Gene Operations Lead. The role contributes to the development of operational capability in Cell & Gene Therapy logistics, ensuring high standards of customer service, commerciality, quality and satisfaction.

Key responsibilities

• Support the Cell & Gene team with daily operations and liaise with Control Tower Coordinators on cell and gene shipments.
• Use technology to monitor, manage and control shipments.
• Collaborate with LSPs, branches and depots to arrange and coordinate shipment solutions.
• Prepare, place, control and arrange packaging (controlled-temperature shippers and LN2 dry shippers), equipment (GPS trackers, temperature monitors) and trained operatives in line with COPs or SOPs.
• Coordinate and dispatch drivers for collections and deliveries on time, meeting client documentation expectations (GDP requirements).
• Work with the regulatory team on trade compliance for import and export shipments.
• Book shipments with airlines (create MAWB) and integrators for optimal routing.
• Ensure proper handling and storage of shipments with airlines and ground handlers, and label and prepare exports, including some heavy lifting.
• Confirm shipment milestones in the Marken's Maestro system (departure, arrival, customs clearance) and send pre-alerts to Marken branches and local service providers.
• Check shipments before and after flights and escalate any issues or delays to the Cell & Gene Management Team.

Required profile

• Permanent position.
• Ability to work with regulatory and airline partners and handle export documentation.