Project Manager - Learning Solutions (Japan & South Korea)

About the role

MSX International, a global provider of outsourced business solutions for the automotive industry, is hiring a Project Manager for its Learning Solutions business covering Japan and South Korea. The role is the primary client interface, responsible for the quality, cost and timing of project delivery, business renewal and retention, and for leading the Value Stream delivery to meet the regional and global targets.

Key responsibilities

• Manage project deployment daily or weekly against project management standards, including process and delivery standards, documentation, team support, onboarding, training and coaching plans, and continuous improvement via Kaizen events and problem-solving workshops.
• Monitor project progress and financial performance, adjust forecasts in the company system, and support the local accounting team with invoicing, purchase requests, expense approvals and feedback on materials and services.
• Manage stakeholders, escalate early warnings, and support the Delivery Leader and Sales team in client meetings, renewals and business reviews.
• Monitor client satisfaction KPIs and the Customer Satisfaction Index, run customer reviews and act on concerns.
• Lead the Local (Japanese and South Korean) Value Stream P&L, coordinate support to the Local Client Leader during pre-sales and sales, and build resource plans.
• Run annual and periodic performance dialogues, set individual targets, and support ISO9001/TISAX certification maintenance and audits.
• Share customer insights with product development and provide feedback to the manager on innovation opportunities.

Required profile

• Bachelor's degree or equivalent work experience.
• Certified Project Manager (PMP or equivalent); certified coach (desired).
• Experience in service delivery or shared services in a learning and development outsourcing function, and in building business cases showing ROI.
• Experience leading and developing people, including setting targets, development plans and stretch assignments.
• Experience in project management, coaching, process improvement and customer satisfaction.
• Fluent Japanese and English (written and spoken); Korean is advantageous.

Required skills

• Project management, benchmarking and Lean management (advantageous)
• Data collection, ETL and business analytics
• Change, risk and contract management
• Commercial awareness, stakeholder management and financial acumen