Renewals Manager – Japan

About the role

As part of Asana’s growing Renewals team in Tokyo, you will shape and execute a renewals model for the Japan market. Working closely with customers and internal partners, you will ensure contracts are renewed on time, drive expansion opportunities and protect revenue.

Key responsibilities

• Own and lead the end‑to‑end renewals process for Japanese customers, collaborating with Account Executives, Customer Success, Finance and Legal.
• Engage key decision‑makers to demonstrate Asana’s value, negotiate contracts and mitigate renewal risk.
• Identify upsell and cross‑sell opportunities during renewal cycles to increase net retention.
• Maintain a rolling 90‑120‑day renewal forecast and report on metrics such as Renewal Rate and Net Retention Rate.
• Keep customer and renewal data accurate in Salesforce and related systems.

Required profile

• 2–5 years of experience in SaaS renewal, account management, sales or customer success roles.
• Proven track record of managing commercial negotiations and achieving revenue targets.
• Business‑level fluency in Japanese and English.
• Strong organizational, time‑management and communication skills.
• Ability to collaborate across Sales, Customer Success, Finance and Legal teams.

Required skills

• Salesforce
• Asana
• SaaS tools