Senior FEP Customer Engineer I

About the role

Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment. Use digital analytics for troubleshooting and apply basic diagnostic techniques under guidance.

Key responsibilities

• Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues with guidance
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Fulfill additional duties as assigned

Required profile

• Associate degree, military technical training, field service experience, or trade certification
• Basic mechanical aptitude
• Willingness to learn and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Valid driver’s license and ability to obtain a passport for travel
• Ability to meet on‑site safety, environmental, and COVID‑19 requirements

Required skills

• Digital analytics
• Basic diagnostic techniques
• Maintenance of electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
• Use of hand tools and digital multimeters
• Microsoft Excel, Word, PowerPoint
• Knowledge of pneumatics, hydraulics, electronics, vacuum, and thermodynamics