Senior Manager, HR Shared Service, North Asia

About the role

Tapestry, a global house of brands including Coach and Kate Spade New York, is looking for a Senior Manager, HR Shared Service, North Asia. The role leads HR operations and operational excellence across the region, acting as the HR operations subject matter expert and the main escalation point for operational issues. For Japan, the role owns and drives operational excellence and employment regulation and compliance initiatives over the next 2-3 years; for Korea, it partners with the local HR team on operational excellence while supporting them on compliance.

Key responsibilities

• Align local and regional objectives with global priorities and drive consistency and standardization across the region
• Manage HR operations (offshore and in-house) and employee experience, and act as the primary escalation point for operational problems and partner on projects and process design
• Review SNOW tickets and trend analysis to improve customer-centricity, effectiveness and efficiency
• Manage and review service provider performance and improve employee experience across the employee lifecycle (onboarding, mobility, separation)
• Improve internal HR processes, systems and communications, and document and update policies and processes
• Own key HR systems such as Workday Core, PeopleDoc, audit and compliance data integrity and ServiceNow
• Foster employment regulation compliance, advise the HR community, manage government reporting, ensure accurate employee data and coordinate internal and external HR audits
• Manage a team of 5-6 people

Required profile

• Fluent Japanese and English; Korean is a plus
• Minimum 8 years of HR operations experience, combining operations and project experience
• Deep understanding of Japanese employment law (and preferably Korean), with the ability to apply it in the organization
• Bachelor's degree or equivalent preferred
• Strong ownership, analytical, communication and stakeholder management skills, and experience managing people and vendors

Required skills

• Case management system (ServiceNow or equivalent)
• HCM environment (SuccessFactors or Workday)
• Project management experience; payroll experience is a plus