Solution Engineer - Retail IoT

About the role

Vusion, a fast-growing retail technology company focused on IoT and data technologies for commerce, is hiring a Solution Engineer based in Tokyo, Japan. Reporting to the APAC Head of Customer Project Management, the role shapes and delivers retail technology solutions in Japan, acting as a trusted technical advisor to delivery partners and customers from pre-sales through implementation. It is a customer-facing position combining solution design, product expertise, partner enablement and cross-functional collaboration.

Key responsibilities

• Pre-sales: run solution demonstrations and tours of the Customer Experience Center, support RFP submissions and customer presentations, shape technical proposals, and support trade shows and industry events.
• Partner enablement and solution design: own the technical relationship with delivery partners, onboard and train them, turn customer needs into solution designs, and work with global Product and Engineering teams on technical questions and Japan-specific market needs.
• Maintain hands-on expertise with Vusion hardware through lab setup, testing, demonstrations and troubleshooting.
• Implementation and project delivery: validate site surveys, fixture assessments and deployment plans, support partner-led installations, take part in onsite activities, support validation, fixture testing, UAT and sign-off, track progress with project management tools, and create and localize technical documentation for the Japan market.

Required profile

• 3+ years of experience in solution engineering, technical consulting or a similar customer-facing technical role, ideally in SaaS, IoT, retail technology or a related field.
• Excellent verbal and written communication, able to explain technical concepts to technical and non-technical stakeholders.
• Ability to work independently and collaborate across functions and seniorities in a global team.
• Native or fluent Japanese and business-level English.

Preferred qualifications

• Basic knowledge of REST APIs, CSV/JSON data specifications and networking concepts such as access points and firewall rules.
• Basic JavaScript for configuration or rule logic.
• Hands-on experience with installations, fixture testing or hardware validation.
• Exposure to retail technology, IoT devices, ESLs, digital signage, computer vision, data analytics or in-store infrastructure.
• Experience with Tier 1 or enterprise customers.
• Ability to read hardware drawings, fixture layouts and installation guides.

What we offer

• Hybrid working, with regular collaboration in the Tokyo office.
• Occasional travel within Japan for customer visits, partner support, deployments and events.
• Health insurance.
• 20 days of annual leave plus 3 extra days for employees with children under 12.