Air Export Agent (Customer Service)

About the role

Expeditors, a global logistics company headquartered in Seattle and active in Japan, is hiring an Air Export Agent (Customer Service) in Minato-ku. The role ensures timely and accurate movement of freight and information within the Air Export Department while delivering exceptional customer service.

Key responsibilities

• Keep the freight process flowing smoothly and on time
• Enter data accurately and on time into the operational system
• Track and trace Air Export files and reporting
• Use workflows daily and ensure arrival notices are passed to overseas clients and customers
• Handle client and service provider billing accurately and on time
• Arrange international shipments for customers and maintain good supplier relationships (airline carriers, trucking companies)
• Comply with internal and external regulations and government rules
• Improve processes and keep customer SOPs up to date, meeting KPI standards
• Respond promptly to overseas emails and requests

Required profile

• 6 months to 1 year of related experience and/or training, or an equivalent mix of education and experience
• Understanding of the air documentation process is a plus
• IATA certification preferred
• Fluent English and Japanese, with business-level proficiency for customer communication, email and telephone support

Required skills

• Good computer skills (Excel, Word, PowerPoint)
• Strong interpersonal and organisational skills

What we offer

• Paid vacation, holiday and sick leave
• Medical and life insurance
• Employee stock purchase plan
• Training and development programme with growth opportunities
• Employee referral bonus
• Five bonus payments per year: four performance-based and one year-end bonus