Commercial Director

About the role

The Four Seasons Hotel Marunouchi Tokyo is looking for a Commercial Director to lead all commercial functions: Sales, Marketing, Revenue Management, Reservations, Catering and Public Relations. Reporting directly to the General Manager and sitting on the Resort Planning Committee, the role drives revenue, profitability and market share while upholding Four Seasons' service and brand standards.

Key responsibilities

• Lead, coach and develop a high-performing commercial team and foster a collaborative, high-performance culture.
• Partner with the General Manager, Planning Committee and third-party partners to align the resort business plan with revenue-generating strategies, and build trust with ownership and corporate leadership.
• Represent the resort in commercial forums, travel as required, and maintain strong relationships within the Four Seasons network and the luxury hospitality sector.
• Guide revenue and distribution strategy, implement pricing and revenue plans to maximise RevPAR, and drive revenue accountability across departments.
• Oversee key account management, approve sales travel budgets, and lead sales strategies for group, transient and corporate segments.
• Develop and run an Annual Marketing Plan, covering digital and traditional channels such as SEO, PPC, social media and content, and monitor market trends.
• Oversee public relations with local agencies and champion a consistent brand voice, leading campaigns in key feeder markets.

Required profile

• Minimum of three to five years' experience as a Commercial Director in luxury hospitality.
• Resort/hotel pre-opening experience in Asia preferred.
• Proven track record in Sales, Marketing and Revenue Management, preferably with Four Seasons or comparable luxury brands.
• Bachelor's degree in Business, Marketing or Hospitality Management preferred.
• Fluency in English required; additional languages are an asset.
• Flexibility to travel to key markets as needed.

Required skills

• Strong financial and budget management acumen.
• Knowledge of the Japan market preferable, or experience working in Asia.
• Exceptional leadership, communication and influence skills.