Customer Engineer II (MDP)

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you will act as the direct liaison with customers, installing, maintaining, and upgrading semiconductor equipment. You will use digital analytics for troubleshooting and perform preventative and corrective maintenance on a variety of systems.

Key responsibilities

• Collaborate with senior engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics to diagnose equipment issues.
• Apply basic diagnostic techniques under senior guidance to resolve technical problems.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and appropriate use of digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport if travel is required.
• Ability to meet on‑site safety, environmental, and COVID‑19 protocol requirements.

Required skills

• Digital analytics
• Basic diagnostic techniques
• Electrical system maintenance
• Vacuum system maintenance
• Mechanical system maintenance
• Plasma system maintenance
• Hydraulic system maintenance
• Gas system maintenance
• Reading electrical and mechanical schematics
• Hand tools usage
• Digital multimeter operation
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint