Customer Success Specialist

About the role

As a Customer Success Specialist you will maximize customers' business outcomes by ensuring successful implementation, adoption, and ongoing use of the Anaplan solution. You will act as the primary technical liaison, delivering training, implementation support, and issue escalation to drive satisfaction and value.

Key responsibilities

• Lead project delivery, growth, adoption, and roadmap planning for major customer accounts, focusing on a superior customer experience.
• Guide cross‑functional project teams of consultants using agile methods to define scope, design, and execute solutions.
• Serve as an architecture subject‑matter expert for large Connected Planning implementations.
• Collaborate with sales and product teams to support customer success throughout the entire lifecycle.

Required profile

• 5+ years of business consulting or system implementation experience (e.g., Cognos, Hyperion, Business Objects, TM1).
• Consulting experience with Japanese enterprise customers, with the ability to understand, translate, and optimize business processes.
• Strong knowledge of planning and modeling domains (supply chain, finance, or sales) is a plus.
• Deep understanding of data integration (inbound and outbound) and willingness to travel as needed.

Required skills

• Cognos
• Hyperion
• Business Objects
• TM1
• Data integration (inbound/outbound)