Technical Account Manager – Enterprise SaaS

About the role

Figma is looking for a Technical Account Manager to serve as a trusted technical advisor for its largest enterprise customers in Tokyo. You will help organizations adopt, integrate, and scale Figma across complex technical environments.

Key responsibilities

• Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals.
• Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation.
• Guide customers through enterprise API usage and system integrations, extending Figma’s capabilities within broader technology ecosystems.
• Partner with developer teams to improve design‑to‑code workflows, including Dev Mode adoption and extensibility initiatives.
• Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features.

Required profile

• 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization.
• Solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks.
• Experience advising on or implementing AI‑powered solutions within enterprise environments.
• Professional fluency in both English and Japanese.

Required skills

• API integration and system integration.
• Identity management frameworks.
• AI solution architecture and governance.
• Design‑to‑code workflow knowledge (Dev Mode, Code to Canvas).