Director of Residences

About the role

Four Seasons Hotel Kyoto, a 123-room luxury hotel in the historic Higashiyama-ku district, is seeking a strategic, service-driven and highly experienced Director of Residences. Reporting directly to the General Manager, you will lead the full residential operation across its 57 Private Residences, ensuring owners, residents and guests receive personalised service and operational excellence. The role covers owner relations, residential services, property management coordination, service standards, financial oversight and team leadership.

Key responsibilities

• Lead and oversee all Residences operations, ensuring Four Seasons standards are met
• Build strong relationships with owners, residents and key stakeholders
• Oversee residential services: owner requests, arrivals and departures, housekeeping coordination, maintenance follow-up, concierge support and lifestyle services
• Work with Rooms, Housekeeping, Engineering, Security, Finance, F&B and People & Culture
• Implement and monitor operating procedures, service standards and quality controls
• Maintain residence areas to the highest standards of cleanliness, safety, comfort and presentation
• Manage owner and resident feedback, concerns and service recovery
• Support budgets, service charges, forecasts and operational expenses
• Monitor performance indicators, service trends and owner satisfaction, and implement improvements
• Ensure compliance with local regulations, property policies, brand standards and management agreements
• Train, coach and develop the Residences team
• Represent the residences in meetings, inspections and owner interactions

Required profile

• Bachelor's degree in Hospitality Management, Business Administration, Real Estate Management or a related field preferred
• Proven experience as Director of Residences, Residences Manager, Director of Rooms or senior operations leader in a luxury hotel, branded residences or high-end residential environment
• Fluency in English is essential

Required skills

• Strong understanding of luxury residential operations, owner relations and property management
• Leadership and people management skills
• Financial acumen: budgets, service charges, cost control and operational planning
• Communication, problem-solving and stakeholder management

What we offer

• Competitive salary, wages and a comprehensive benefits package
• Training and development opportunities
• Employee discount on stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals