Enterprise Account Manager

About the role

As an Account Manager, Enterprise you will own and grow relationships with Sitecore’s existing customers in Japan. You will act as a trusted advisor, ensuring customers achieve success with Sitecore’s digital experience platform and identifying opportunities to expand usage across their organizations.

Key responsibilities

• Serve as the primary contact for designated enterprise accounts, building strong relationships at all organizational levels.
• Identify and drive upsell, cross‑sell and renewal opportunities to increase revenue.
• Collaborate with internal teams and Sitecore’s partner network to deliver seamless client support.
• Develop and execute strategic account plans that maximize customer satisfaction, retention and lifetime value.
• Monitor account health, address issues promptly and provide feedback for product enhancements.

Required profile

• Minimum 5 years of enterprise software sales or account management experience.
• Proven track record selling Content Management, Customer Experience, Commerce or Digital Asset Management solutions.
• Strong business acumen and understanding of digital marketing concepts.
• Excellent communication skills and ability to build credibility with senior stakeholders.
• Results‑oriented mindset with a focus on customer satisfaction and revenue growth.

Required skills

• Content Management Systems (CMS)
• Customer Experience platforms
• Commerce solutions
• Digital Asset Management (DAM) technologies