Key Account Manager - Retail Tech

About the role

VusionGroup, a fast-growing retail tech company and global leader in digital and IoT solutions for omnichannel retail, is looking for a Key Account Manager based in Tokyo. You will manage strategic customers, prospect new key accounts and help shape the company's commercial presence in Japan.

Key responsibilities

• Manage and develop a portfolio of key accounts, ensuring customer satisfaction and long-term loyalty.
• Proactively prospect and generate new business opportunities within major accounts.
• Promote and deploy the latest innovations and solutions to existing customers.
• Prepare tenders and commercial proposals in close collaboration with product, deployment, services and marketing teams.
• Build and strengthen relationships with decision-makers from store level to C-suite.
• Develop partnerships with integrators and ecosystem players.
• Contribute to business plans, forecasts and revenue targets, update the CRM and share market insights.
• Represent the company at client events and trade shows.

Required profile

• 10 years of successful experience as a Key Account Manager or similar role, with a proven track record in B2B sales.
• Experience selling complex technical solutions (hardware, software and services) with long sales cycles.
• Knowledge of the retail industry is a strong asset.
• Native or equivalent Japanese (spoken and written) and fluent English.

Required skills

• Excellent relationship-building, negotiation and communication skills.
• High level of autonomy, drive and strategic prioritization.
• Ability to articulate solution value and turn it into additional business.