ES People Advisor and Knowledge Management Specialist

About the role

Salesforce is looking for an ES People Advisor and Knowledge Management Specialist, a member of a globally diverse team that provides mentorship and assistance to geographically dispersed employees using Salesforce technology. The role suits someone with strong organizational, time management and communication skills, a commitment to excellent customer support, comfort with confidential matters, and interest in exposure to a range of HR subject areas.

Key responsibilities

• Provide customer service to employees and managers through the BaseCamp portal and other social channels
• Maintain the knowledge base in BaseCamp by creating, updating and improving knowledge articles
• Consider localization of knowledge with the global team in an AI-augmented environment
• Record and supervise customer interactions via a case management tool, answering questions on benefits, time off, compensation, immigration, HR policy and employee data, and follow up until cases are closed
• Use Workday for manager and employee self-service inquiries
• Keep process, program and policy knowledge up to date and proactively improve processes
• Support User Acceptance Testing, handle corrections outside self-service, and take part in projects to modernize ES People Services
• Optimize processes and increase efficiency using AI and automation

Required profile

• Experience managing knowledge content and localizing it in a fast-paced environment
• At least 3 years of experience in payroll, HR or shared services
• Prior end-to-end payroll cycle support, including inputting and validating employee data, third-party deductions, payroll legislation and year-end payroll
• Payroll audit experience (internal and external)
• Japanese and English are mandatory; Korean and Mandarin are preferable

Required skills

• Case management system experience
• Workday HCM or similar HRIS is highly desirable
• Strong problem-solving, communication and confidentiality skills