Hotel Sommelier / Assistant Manager

About the role

Four Seasons Hotel Tokyo at Otemachi is looking for a Hotel Sommelier who also acts as Assistant Manager of its restaurant, Est. The role plans, organizes, controls and directs the work of employees in the restaurant while ensuring guest satisfaction. The candidate is also in charge of the hotel's wine program.

Key responsibilities

• Manage the restaurant team: select, train, evaluate, lead, motivate and discipline staff, and handle guest complaints and special requests.
• Act as responsible manager for Est. in the absence of the Restaurant Manager.
• Develop and run the hotel wine program, including tasting events, quarterly planning and marketing, and work with the Chef on pairings.
• Maintain the master wine list, wine cellar storage conditions and wine by the glass selection, and keep the wine list current.
• Control wine costs, manage spoilage reports, and achieve the budgeted wine revenue.
• Close guest checks accurately, process cash and card payments, and maintain agreed wine costs.
• Assist with F&B service, reservations, seating, cleaning and other departmental tasks.

Required profile

• Legal work authorization for Japan and fluency in English and Japanese business communication.
• Wine certifications.
• Knowledge of hotel quality and service standards, and of Four Seasons policies and procedures.
• Strong interpersonal skills, integrity, proactivity and good written and verbal communication.

Required skills

• Pouring, mixing and blending wines, spirits and mixed drinks.
• Accurate processing of cash and credit card transactions.
• Working knowledge of F&B service, cost control, labor control, maintenance, merchandising and accounting (learned on the job).
• Ability to operate food and beverage computer systems.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts, and a 50% F&B outlet discount at other Four Seasons hotels in Japan.
• Complimentary employee meals, social insurance, defined contribution benefit and yearly health checks.
• 40 working hours per week, with 10 days off each month except February (9 days).