Product Support Engineer T2

About the role

Cato Networks is seeking a Product Support Engineer T2 to join its growing team in Tokyo. You will work directly with customers throughout the post‑sales lifecycle, helping them adopt and optimise Cato’s cloud‑native network security platform.

Key responsibilities

• Own and manage customer issues from identification through resolution, maintaining a positive, can‑do attitude.
• Collaborate with R&D, product management, engineering, sales and finance to advocate for the customer and drive solutions.
• Build trusted relationships by understanding customer business needs and aligning them with Cato’s solutions.
• Monitor customer health, flag concerns, and identify growth opportunities.

Required profile

• 2‑3+ years experience as a Tier‑2/3 Support Engineer or Network Engineer.
• Strong communication skills in both Japanese and English, written and spoken.
• Ability to thrive in a fast‑changing, global, cross‑cultural environment.

Required skills

• Networking fundamentals: TCP/IP, DNS, DHCP, NAT, HTTP/HTTPS, VOIP.
• Security concepts: firewalls, proxy servers, VPNs, IPsec, BGP, security protocols, CASB, DLP, IPS.
• WAN technologies: SD‑WAN, MPLS, MPLS, WAN.
• Experience with cloud or SaaS technology providers is a plus.