Technical Support Engineer – Tokyo

About the role

AVEVA is seeking a Technical Support Engineer to join its Customer Support team in Tokyo. You will help a broad range of industrial customers, including Fortune 100 companies, resolve complex software issues and ensure they get maximum value from AVEVA’s PI system.

Key responsibilities

• Provide remote and on‑site technical support via phone, email and web channels.
• Investigate and troubleshoot deep technical issues, reproducing problems to determine root cause.
• Communicate clearly with customers to understand their use of AVEVA software and gather feedback for Engineering and Sales.
• Deliver training sessions and public classes, and act as an internal instructor or job trainer.
• Participate in a comprehensive onboarding and training program covering products, customers and company culture.

Required profile

• Bachelor’s, Master’s or PhD in Engineering, Computer Science, Mathematics, Natural Sciences or a related field.
• 3–5 years of technical support experience in a software environment.
• Self‑motivated with a strong customer mindset and excellent communication skills.
• Enthusiasm for solving technical problems and attention to detail.
• Ability to learn and research in a dynamic environment.

Required skills

• Experience with AVEVA’s PI system or similar industrial software platforms.

What we offer

• Flexible working hour system and hybrid working options.
• Starting from 22 days of annual leave, parental leave and additional leave types.
• Relo Club employee benefits, well‑being support, life insurance, pension and education support.