House Attendant

About the role

The House Attendant at Four Seasons Hotel Tokyo at Marunouchi keeps guest rooms, public areas and back-of-house spaces clean, sanitary and welcoming. The role is central to a positive guest experience, combining high standards of cleanliness, presentation and service. The hotel is a newly renovated property with 57 rooms and suites in the Marunouchi district.

Key responsibilities

• Clean and service assigned guest rooms to company standards, make beds and replace linens, towels and guest amenities.
• Vacuum, sweep, mop and dust guest rooms and corridors; clean bathrooms, fixtures and mirrors thoroughly.
• Report maintenance issues, damages and safety hazards promptly.
• Maintain public spaces such as lobbies, hallways, elevators, restrooms and staff areas, keeping them neat and organized.
• Replenish supplies and amenities in public areas as required.
• Respond courteously to guest requests and address housekeeping concerns quickly, respecting guest privacy.
• Follow hygiene standards and safety procedures, use cleaning chemicals and equipment properly, and report accidents, incidents and lost-and-found items.

Required profile

• High school diploma or equivalent preferred.
• Previous housekeeping, cleaning, hospitality or customer service experience preferred.
• Ability to work independently and as part of a team.
• Good attention to detail and commitment to quality.
• Basic English; additional languages are an asset.
• Physical stamina to stand, walk, bend, kneel and lift up to 15 kg, and to push housekeeping carts and operate cleaning equipment.
• Willingness to work flexible schedules, including weekends, holidays and shifts.

The position reports to the Housekeeping Supervisor or Housekeeping Manager.