Director of Restaurant & Bars

About the role

The Director of Restaurant & Bars leads the reservation team at the newly renovated Four Seasons Hotel Tokyo at Marunouchi, located in the Marunouchi district near Tokyo Station and Ginza. The role ensures compliance with Four Seasons standards, maximizes business opportunity through room inventory management, overbooking and upsell decisions, and manages OTA relationships.

Key responsibilities

• Maintain harmonious, professional relationships with colleagues and all departments.
• Conduct standards testing, including call observation, and run follow-up training sessions with timely feedback.
• Develop and mentor reservation staff, supervise daily duties and hold monthly department meetings.
• Take part in staff training programs and development plans to reduce turnover and keep morale high.
• Train, motivate and prepare reviews and development plans for the team, taking personnel action such as hiring, commendation, discipline or evaluation as required.
• Meet with the Director weekly to report on activities and concerns, and network in the community to attract candidates.

Required profile

• Legal work authorization for Japan and fluency in English and Japanese business communication.
• Ability to work quickly in a high-pressure environment and handle stress.
• Excellent communication skills and a good understanding of self-esteem and self-actualization of the team.

Required skills

• Proficiency in Word, Excel and PowerPoint.
• Working knowledge of generally accepted sales principles and computer equipment operation.
• Knowledge of Opera, Golden and Sales systems is ideal and greatly valued.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts, and a 50% F&B outlet discount at other Four Seasons hotels in Japan.
• Complimentary employee meals, social insurance, a defined contribution benefit and yearly health checks.
• 40 working hours per week and 10 days off each month (9 days in February).