Commercial Operations Manager

About the role

We are looking for a Commercial Operations Manager to build and optimise the infrastructure that enables efficient sales execution in Japan. You will lead system upgrades, drive process automation and manage a small team while collaborating with global and APAC counterparts.

Key responsibilities

• Lead the automation of sales processes, reporting, price and campaign applications.
• Provide analytical reports to improve sales effectiveness and train users on new tools.
• Manage ERP (BAAN, upcoming Oracle), BI (Cognos) and CRM (SFDC) system upgrades and enhancements.
• Coordinate change‑management initiatives for Order‑to‑Cash improvements.
• Gather user feedback, ensure compliance with legal and audit requirements, and translate business needs into technical specifications.
• Oversee a team of seven, assigning tasks, monitoring performance and supporting sales execution.

Required profile

• 5+ years of experience in sales operations or related functions.
• Proven ability to manage system implementation projects, especially ERP/BI/CRM.
• Strong communication skills with both domestic and global stakeholders.
• People‑management experience, preferably supervising a small team.
• Fluent English (TOEIC 900+); Japanese language skills are a plus.

Required skills

• ERP systems (BAAN, Oracle).
• Business Intelligence tools (Cognos).
• CRM platform (Salesforce).
• Advanced Excel, Word and Access usage.
• Basic knowledge of databases, networking and security.
• Data analysis and reporting capabilities.