Account Manager - Warehouse Automation

About the role

Exotec, a robotics company serving retail and e-commerce brands, is looking for a Service Account Manager in Tokyo. You will become the trusted partner of some of Exotec's most strategic customers in Japan, working closely with operational stakeholders, engineering teams and site leadership so that its solutions continue to deliver value after deployment. The role combines account management, operational consulting and technical sales.

Key responsibilities

• Build strong relationships with key customer stakeholders
• Understand customer operations, processes and future business needs
• Act as the primary contact for service agreements, KPIs and commercial topics
• Ensure contractual commitments and service levels are met
• Monitor customer satisfaction and identify opportunities for improvement
• Support site teams in delivering excellent operational performance
• Manage third-party service providers when required
• Contribute to service, reliability and maintenance best practices
• Forecast account performance and support budget planning
• Identify opportunities to improve account profitability and customer value

Required profile

• Experience in account management, customer success, consulting, logistics, automation or technical sales
• Strong customer-facing and relationship-building skills
• Ability to understand complex operational processes and translate customer needs into solutions
• Commercial mindset with strong analytical and problem-solving abilities
• Experience in logistics, warehousing, supply chain or industrial automation is a plus
• Native-level Japanese required; English proficiency is beneficial but not essential

What we offer

• Annual base salary with bonus potential
• 20 days of vacation
• Health insurance
• Company-defined contribution pension plan
• Numerous training and development opportunities

To apply, submit your resume in English; only shortlisted candidates will be contacted.