Business Support Analyst, Country Management

About the role

CITIC CLSA is hiring a Business Support Analyst for its Country Management function in Tokyo. The role provides administrative and operational support to the Country Head and COO, manages their external-facing calendar, supports sales administration and coordinates visitors, travel, events and management materials.

Key responsibilities

• Manage the Country Head's external-facing calendar end-to-end, including prioritization, scheduling, confirmations and coordination with clients, investors and counterpart offices.
• Provide day-to-day operational and administrative support to the Country Head and COO, including follow-ups and internal communications.
• Support sales administration such as documentation, approvals, CRM/records updates, meeting logistics and post-meeting follow-ups.
• Coordinate visitor management for overseas guests, including scheduling, hosting arrangements and agenda alignment.
• Partner with Office Administration / General Affairs and act as a liaison between internal stakeholders.
• Arrange business travel and itineraries (flights, hotels, ground transport, meeting schedules) in line with internal policies.
• Process and reconcile expense claims, liaising with Finance to resolve discrepancies.
• Coordinate events and meetings, including invitations, materials, venue bookings and day-of logistics.
• Prepare management materials such as PowerPoint decks, dashboards and briefing packs.
• Maintain records and trackers (schedules, visitor logs, action items, approval status).

Required profile

• Bachelor's degree or equivalent practical experience; a background in Business Administration, Corporate Planning or Executive Assistant roles is highly preferred.
• 2+ years of experience in an executive assistant, corporate planning, office administration or operations support role; experience in financial services or professional services is an advantage.
• Proven ability to act quickly and decisively with minimal supervision in a fast-paced environment.
• Strong organizational and multitasking skills, and excellent communication with senior management, sales teams and external counterparties.
• Professional demeanor, discretion and sound judgment with confidential information.
• Ability to communicate effectively in English and Japanese, verbally and in writing.

Required skills

• High proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• English and Japanese business communication