Core Agent

About the role

The Core Agent at Four Seasons Hotel Tokyo at Marunouchi acts as the central communication point between guests and hotel departments. The role handles guest inquiries, requests, restaurant reservations and other service needs professionally and efficiently, in line with Four Seasons service standards.

Key responsibilities

• Serve as the main contact for guest calls, reservations, dining orders, emails and service requests.
• Handle restaurant reservations and in-room dining orders.
• Operate and manage the hotel switchboard and communication systems.
• Provide accurate hotel information and resolve guest inquiries.
• Respond to emergency and safety situations following hotel procedures.
• Manage wake-up calls, guest messages and fax requests.
• Build guest relationships, handle service recovery and identify upselling opportunities for rooms, dining, spa and other services.

Required profile

• Legal work authorization for Japan.
• Fluent English and Japanese business communication.
• Ability to collaborate with hotel departments and maintain guest preference records.
• Strong communication, multitasking and problem-solving skills.

Required skills

• Use of hotel systems such as Opera and HotSOS.
• Knowledge of Four Seasons policies, service standards and confidentiality requirements.

What we offer

• Competitive salary and comprehensive benefits package.
• Training and development opportunities.
• Free accommodation at other Four Seasons hotels worldwide.
• 50% discount on F&B outlets at other Four Seasons hotels in Japan (excluding SÉZANNE).
• Free employee meals, social insurance and a defined contribution pension plan.
• Annual health check-up.
• 40-hour work week and 10 days off per month (9 days in February).