Customer Account Specialist

About the role

Analog Devices, a global semiconductor company, is hiring a Customer Account Specialist in Higashi Shinbashi, Tokyo. The role acts as a solutions-focused partner to customers and the sales team, supporting demand management, order accuracy, supply gaps and revenue growth.

Key responsibilities

• Respond promptly and accurately to customer inquiries.
• Capture and maintain customer demand in the system, and manage order entry and updates carefully.
• Support on-time delivery by proactively identifying and resolving supply gaps.
• Work independently and collaborate with cross-functional teams to resolve customer concerns and escalate complex issues.
• Contribute to revenue growth through demand forecasting, pricing strategies and process improvements.
• Take part in business reviews with internal and external stakeholders and give data-driven analysis to the sales team.

Required profile

• Bachelor's degree.
• Valid working visa for Japan; the company does not sponsor visas.
• Excellent written and verbal communication in Japanese and English.
• Preferred: at least 2 years of experience, JLPT N1 or equivalent Japanese, and TOEIC 860 or equivalent English.
• Preferred: analytical skills such as demand or revenue trend analysis, demand forecasting, and using advanced Excel or data visualization tools.

Required skills

• Microsoft Excel and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.

The position is open to experienced candidates, requires about 10% travel, and is a day shift. Applicants must submit an English resume, a Japanese resume and a Japanese work history document. For roles accessing technical data, export licensing review may be required.