Customer Engineer I - Field Service Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Engineer (Field Service Engineer) in Kamimashiki, Japan. As the direct liaison with customers, you collaborate on installing, maintaining and upgrading equipment, using digital analytics for troubleshooting and applying basic diagnostic techniques. The role is full-time, with travel of about 10% of the time and relocation eligibility.

Key responsibilities

• Collaborate with Senior Field Service Engineers on installing, maintaining and upgrading customer equipment
• Use digital analytics for troubleshooting and apply basic diagnostic techniques, with guidance from seniors
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided)
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service
• Fulfill additional duties as assigned

Required profile

• Completion of an associate degree, military technical training, field service experience or trade certification
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Valid driver's license and ability to obtain a passport if travel is required; able to meet on-site safety, environmental and COVID-19 protocols
• Preferred: 1-2 years of customer/field service experience, an associate degree in electronics or engineering technologies, and knowledge of pneumatics, hydraulics, electronics, vacuum or thermodynamics

Required skills

• Basic knowledge of Microsoft Excel, Word and PowerPoint
• Preferred: familiarity with hand tools and digital multimeters
• Physical requirements: extensive walking, standing, working in tight spaces, lifting up to 35 lbs, and working in a clean room with PPE such as coveralls, hoods, boots, safety glasses, gloves, respirators, chemical aprons and face shields