Manager III – Customer Engineer

About the role

Applied Materials is the global leader in materials science and engineering solutions that underpin virtually every new semiconductor chip and advanced display. The position is based in Kamimashiki, Japan, and offers a supportive work culture that encourages learning, development, and career growth while working on cutting‑edge equipment that advances AI and next‑generation semiconductor technology.

Key responsibilities

• Develop and maintain customer relationships across all levels in the district, performing regular visits.
• Manage, coach, and direct all customer engineers, handling salary and career planning, performance appraisals, and corrective actions.
• Serve as the primary interface with Product Divisions for technical support, training, spares, and reliability.
• Monitor and drive district programs such as the CSD Award, mentor program, and escalation procedures.
• Collaborate with the District Sales Engineer on account planning, system sales support, and financial forecasting.
• Oversee system installation planning, reporting, execution, and related pre‑facility and start‑up meetings.
• Manage RMA procedures, engineer effectiveness measurements, and accurate tracking of Customer Engineer hours.

Required profile

• Ability to analyze complex situations or data and review relevant factors to resolve issues.
• Experience recommending policy changes and ensuring alignment with business objectives.
• Proven leadership in providing direction to employees according to established policies and company standards.
• Strong judgment within defined procedures, with an understanding of Applied Materials’ global Standards of Business Conduct and ethical expectations.

What we offer

• A supportive work culture that encourages continuous learning and professional growth.
• Opportunities to work on industry‑leading semiconductor equipment that drives technological advancement.
• Comprehensive health and wellbeing programs for employees at work, at home, or wherever they may be.
• Travel opportunities (approximately 10% of the time) and relocation assistance.