Customer Engineer I – Field Service

About the role

As a Customer Engineer I at Applied Materials, you will act as the primary liaison with customers, installing, maintaining, and upgrading advanced semiconductor equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues while ensuring high‑quality service.

Key responsibilities

• Collaborate with senior field service engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques under guidance.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers to ensure smooth operations and exceptional service.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics.
• Effective written and verbal communication skills.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics tools
• Basic diagnostic techniques
• Microsoft Excel, Word, PowerPoint
• Hand tools and digital multimeter usage
• Knowledge of pneumatics, hydraulics, electronics, vacuum systems, and thermodynamics