Customer Success Manager – Enterprise Analytics

About the role

MicroStrategy (Strategy) is hiring a Customer Success Manager in Tokyo. You will manage a portfolio of strategic and enterprise customers and act as a trusted advisor to business and technical stakeholders, guiding them from onboarding and adoption to long-term value realization. You will partner with Sales, Product, Support and Engineering teams.

Key responsibilities

• Serve as the main contact for assigned accounts, understand each customer's organization and industry, and define measurable outcomes, KPIs and Customer Success Plans.
• Run Quarterly Business Reviews to show platform value and progress against success metrics.
• Guide customers through onboarding and early adoption, help them develop new analytics use cases, and keep them informed of new features and best practices.
• Monitor customer health and adoption trends to identify risks and opportunities.
• Act as a technical advisor: understand customer architecture and data infrastructure, coordinate with Product, Engineering and Support on technical issues, and advise on integrations, upgrades and the product roadmap.
• Support renewals and expansions, share adoption insights with Sales and Account Management, and help turn customers into advocates for reference programs and case studies.

Required profile

• Bachelor's degree in business, technology or a related field (or equivalent experience).
• 4+ years in a customer-facing role such as Customer Success, Technical Account Management, Account Management, Consulting or Professional Services in a SaaS or enterprise software setting.
• Experience managing enterprise or strategic accounts.
• Strong communication and stakeholder management skills with business leaders and technical teams.
• Ability to drive adoption, engagement and value realization across a portfolio.
• Bilingual, speaking English and Japanese.

Required skills

• Experience with SaaS platforms, enterprise analytics or data platform solutions.
• Familiarity with Business Intelligence, analytics platforms or AI-driven technologies is a plus.
• CRM and customer success platforms such as Salesforce; cloud certifications (AWS, Azure) are a plus.