Customer Success Manager, Scaled Accounts

About the role

Asana’s Customer Success team helps customers unlock the full value of its collaboration platform. Based in Tokyo, the Customer Success Manager, Scaled Accounts will partner with Japanese customers to drive adoption, retention and satisfaction through both one‑to‑one and scalable engagements.

Key responsibilities

• Work with customers across industries and stages of their journey in Japan through time‑bound 1:1 and scaled engagements.
• Consult on change management, lead design workshops and deliver strategic business reviews to drive outcomes.
• Empower customers to become self‑sufficient Asana champions while focusing on long‑term value and retention.
• Co‑create engagement strategies with the Scaled CS team and partner with Sales, Renewals, Support and Finance to address risks and identify expansion opportunities.
• Serve as the voice of Japanese customers, sharing insights with Product and business leaders.

Required profile

• 3+ years of experience in Account Management or Customer Success.
• Native or professional fluency in Japanese and business‑level English.
• Strong communication skills, able to engage with diverse audiences and senior executives.
• Self‑motivated, process‑oriented and able to thrive in a fast‑paced environment.
• Curiosity about AI tools and emerging technologies.