Customer Support Technician I – FEP

About the role

The FEP Customer Support Technician I provides Tier I troubleshooting, preventive maintenance, and wet‑cleaning for semiconductor equipment. Working closely with senior engineers, the role develops basic diagnostic skills while ensuring a clean and safe work environment. This position is based in Yokkaichi, Japan, within a clean‑room setting.

Key responsibilities

• Perform Tier I procedures, preventive maintenance, and wet‑cleaning, seeking assistance when needed.
• Assist senior engineers with corrective maintenance tasks.
• Disassemble, clean, and rebuild kits as part of kit‑management quality control.
• Apply basic diagnostic techniques using documentation and test equipment under guidance.
• Diagnose and resolve basic technical problems.
• Follow established best‑known‑methods (BKMs) and IP guidelines.
• Represent Applied Materials professionally with customers, maintaining excellent service standards.
• Maintain an orderly work area and consistently adhere to safety procedures.

Required profile

• Physically demanding role requiring extensive walking, standing, lifting up to 35 lb, and work in tight spaces.
• Ability to work in a clean‑room environment using appropriate PPE (coveralls, booties, safety glasses, etc.).
• Basic analytical skills and ability to follow standard operating procedures.
• Understanding of how duties integrate within a team and across functions.
• No supervisory responsibilities; works under senior engineers.

Required skills

• Preventive maintenance techniques.
• Diagnostic techniques and test equipment operation.
• Kit disassembly, cleaning, and rebuilding.
• Basic troubleshooting and problem‑solving using documentation.

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Health and wellbeing programs for employees at work and at home.
• Opportunities to work with cutting‑edge semiconductor and display technology.
• Full‑time employment with regular travel (approximately 10 % of the time).