EPI Manager III, Customer Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring an EPI Manager III (Customer Engineer) in Hiroshima, Japan. The role manages customer relationships and the customer engineers in the district, acts as the main interface with product divisions, and supports system sales and installations.

Key responsibilities

• Maintain customer relationships across all levels in the district and carry out regular customer visits
• Manage, coach and direct customer engineers in the district, including salary and career planning, corrective actions, objectives and performance appraisals
• Act as the main interface with Product Divisions: technical support, training, spares and reliability
• Monitor the CSD Award Program and the mentor program for new engineers, and run escalations
• Plan accounts with the District Sales Engineer and provide a support plan for system sales to CSD Management, Sales and Field Engineering
• Prepare the financial forecast and cost-efficiency measures for the district
• Handle system installation planning, reporting, execution, pre-facility and start-up meetings, and manage the RMA procedure
• Track and audit customer engineer hours, measure engineer effectiveness and take corrective action

Required profile

• Ability to analyse situations and data and recommend changes to unit or sub-unit policies
• Leadership: giving direction to employees and administering company policies affecting them
• Problem solving within defined procedures and policies
• Interpersonal skills, including presenting technical information on projects and schedules
• Understanding of Applied Materials' global Standards of Business Conduct and compliance with them

The position is full time, with travel of about 10% of the time and relocation eligibility. It is advertised through the company's careers website.