ETCH Customer Engineer I

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you act as the direct liaison with customers, installing, maintaining and upgrading advanced semiconductor and display equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues while ensuring high‑quality service.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques under guidance.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics
• Diagnostic techniques
• Electrical, vacuum, mechanical, plasma, hydraulic and gas system knowledge
• Microsoft Excel, Word, PowerPoint
• Hand tools and digital multimeter usage

What we offer

• Supportive work culture that encourages learning and development.
• Health and wellbeing programs for personal and professional growth.
• Opportunities to work with cutting‑edge technology in a global leader.