Field Application Engineer

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is hiring a Field Application Engineer in Kumamoto. The role supports customers at their sites with new tools, trains operators and engineers, and works closely with the Service and Tech Support organization.

Key responsibilities

• Drive acceptance of new tools at customer sites and create recipes for regular production support
• Develop Best Known Methods for customer use cases, train operators and engineers, and analyze tool performance
• Work in team with Service and Tech Support on problem solving and develop unique solutions to complex customer requirements
• Identify and manage project priorities and milestones, build schedules and track progress
• Work with Defectivity and Metrology Applications Engineering, Business Unit management and the Division, and prepare project summaries for executive meetings
• Maintain regular contact with customers, present the system's value and communicate results and issues to the Division
• Support sales and marketing on potential opportunities and strategies for penetrating new customers

Required profile

• Master's degree with 3 years of related work experience, or Bachelor's degree with 5 years
• Previous customer or industry experience in IC processes is a plus
• Solid understanding of semiconductor process technologies
• Excellent presentation and communication skills, and ability to handle multiple projects in parallel
• Creative thinking and strong problem-solving skills
• Ability to drive situations with facts, succeed in multicultural environments and deliver under pressure

Required skills

• Knowledge of advanced optics, physics and material science
• Native-level Japanese (N1 or above)
• Business-level English