Service Manager - Semiconductor Equipment

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is looking for a Service Manager in Kumamoto. The role leads a team of about 20 Customer Service Engineers (CSEs) and manages service contracts and field operations for KLA's semiconductor equipment.

Key responsibilities

• Promote and manage service contracts to improve profitability
• Handle technical inquiries and issues and build strong customer relationships
• Lead and support field service engineers, including scheduling, training and performance evaluation
• Oversee preventive maintenance, troubleshooting and equipment upgrades
• Manage approximately 20 CSEs, educating and motivating them to build a strong service team
• Work closely with sales, customer engagement and GSS to reflect customer feedback and improve service quality

Required profile

• Bachelor's degree in engineering, technology or a related business field; master's degree in business or technology preferred
• 8+ years of experience in service within the semiconductor industry
• Fluent Japanese and basic English
• Willingness to travel domestically and internationally as needed

Required skills

• Strong communication and negotiation skills in Japanese and English
• Ability to work with customers, internal teams and headquarters