Full-Time Key Holder - Ginza Store

About the role

Abercrombie & Fitch is hiring a full-time Key Holder for its Ginza store in Tokyo. The Key Holder drives the business through leadership and ensures a differentiated customer experience, leading a team of associates so that operational tasks, opening and closing routines and customer service run smoothly.

Key responsibilities

• Train and develop associates
• Deliver excellent customer experience
• Communicate effectively with customers and colleagues
• Present the store and supervise the sales floor
• Protect assets
• Follow policies and procedures

Required profile

• At least one year of customer service experience
• Assertiveness and work ethic
• Ability to learn from hands-on practice and attention to detail
• Analytical skills, adaptability and flexibility, multitasking and stress tolerance

What we offer

• 13th-month bonus, subject to eligibility
• Monthly sales incentive bonus program, subject to eligibility
• Social insurance enrollment
• Generous paid time off and a paid volunteer day per year
• Merchandise discount across all brands
• Leadership training and development, with internal career advancement opportunities