Manager III, Customer Engineer

About the role

Applied Materials is seeking a Manager III, Customer Engineer to lead and develop the customer engineering team in Yokkaichi, Japan. The role involves building strong customer relationships, overseeing system installations, and driving financial and operational performance across the district.

Key responsibilities

• Develop and maintain customer relationships at all levels, conducting regular visits.
• Manage, coach, and direct all customer engineers in the district, including salary and career planning.
• Serve as the primary interface with product divisions for technical support, training, spares, and reliability.
• Oversee system installation planning, execution, and post‑installation support.
• Handle RMA procedures and ensure accurate tracking of engineer hours.
• Prepare financial forecasts, cost‑efficiency initiatives, and district performance metrics.

Required profile

• Demonstrated leadership in managing technical teams and conducting performance appraisals.
• Ability to coordinate cross‑functional support with product divisions and sales engineering.
• Strong problem‑solving skills and judgment within defined policies.
• Effective communication to present technical information and gain cooperation.