Restaurant Guest Relations Officer

About the role

The newly renovated Four Seasons Hotel Tokyo at Marunouchi, located in the Marunouchi district near Tokyo Station and Ginza, is hiring a Restaurant Guest Relations Officer for its restaurant. The role greets guests, manages reservations and seating, and provides personalized service in a fast-paced environment.

Key responsibilities

• Welcome and greet guests, escort them to their tables and coordinate table assignments
• Provide personalized service based on guest preferences, needs and special occasions
• Recognize returning and VIP guests and share relevant information with management and the team
• Handle telephone inquiries and manage restaurant reservations and table availability using the reservation system
• Coordinate seating according to restaurant occupancy and service team capacity
• Maintain up-to-date knowledge of menus and daily specials, assist with menu updates and preparation, and prepare the hostess stand and tables
• Assist with coat-check services and manage lost-and-found items
• Process cash and credit card payments accurately
• Collaborate with chefs, service colleagues and management, and monitor office supplies
• Support restaurant projects such as menu updates and signage, and take on other duties as assigned

Required profile

• High school education or equivalent; 1-2 years of food and beverage or restaurant service experience preferred
• Ability to read, write and communicate effectively in Japanese and English
• Passion for guest service, strong professional and welcoming communication skills
• Team player able to multitask and prioritize in a fast-paced setting
• Detailed, accurate and committed to high service standards
• Legal work authorization for Japan and fluency in business-level English and Japanese

Required skills

• Basic computer and Microsoft Office skills
• Ability or willingness to learn restaurant reservation systems

What we offer

• Competitive salary, wages and a comprehensive benefits package
• Training and development opportunities
• Free accommodation at other Four Seasons hotels and resorts
• 50% discount on F&B outlets at other Four Seasons hotels in Japan (except SÉZANNE)
• Employee meals, social insurance, defined contribution pension and annual health checks
• 40-hour work week and 10 days off per month (9 in February)