Senior Analyst, Tech & Durable

About the role

GfK Marketing Services Japan K.K., part of NielsenIQ, supports manufacturers in the consumer electronics, IT and telecommunications equipment markets with POS data and market analysis. Its Customer Success team acts as a strategic partner to clients, and is looking for a Senior Analyst in Tech & Durable to work alongside clients and drive their success.

Key responsibilities

• Support clients as a strategic partner and build medium- to long-term success plans
• Collaborate with sales representatives to create cross-sell and upsell opportunities
• Deliver insights as an analyst representing the consumer electronics industry
• Drive innovation internally and externally to respond quickly to market change
• Identify challenges and support problem-solving with data and market insights
• Promote service adoption, provide onboarding support, and improve contract renewal rates and NPS
• Analyse market forecasts and trends, deliver presentations to senior executives, and respond to media inquiries
• Work with the sales team on new services and solutions, and recommend improvements in assigned categories
• Collaborate with global teams, improve data quality and operations, and share client feedback and best practices

Required profile

• At least five years of professional experience in Japan
• At least three years in a client-facing role such as account sales, Customer Success, account management or consultative sales
• Hands-on experience with databases and data analysis
• Strong presentation and communication skills
• Native-level Japanese and business-level English
• Interest in consumer electronics products and market trends

Required skills

• Excel, including PivotTable reports and functions
• PowerPoint
• Preferred: marketing, consulting or market research experience; BI or data visualization tools; data science knowledge

What we offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)