Senior Customer Engineer - AI Business Solutions

About the role

Beyondsoft, a mid-sized business IT and consulting company with offices across four continents, is looking for an experienced Senior Customer Engineer focused on AI business solutions. The role supports enterprise customers in Tokyo, Japan, and calls for deep technical expertise across Microsoft 365, identity and access management, endpoint security, information protection and cloud security.

Key responsibilities

• Administer, configure and support Microsoft 365 enterprise environments, implement governance policies and security controls, and troubleshoot complex service and configuration issues.
• Manage Exchange Online administration, governance and protection, and support enterprise email security, access controls and messaging policies.
• Administer Active Directory and Microsoft Entra ID environments, and support identity governance, protection and access management, including Entra ID Governance, ID Protection and Verified ID.
• Support Windows 11 and Windows client environments, implement endpoint security configurations and troubleshoot issues using Microsoft Defender for Endpoint.
• Implement and support Microsoft Purview Information Protection, and assist customers with information security, data protection and governance requirements.
• Support security monitoring and incident investigation using Microsoft Sentinel, and help with security event analysis, troubleshooting and remediation.
• Serve as a senior technical resource for enterprise customers, providing recommendations, documentation and knowledge transfer, and communicating findings in Japanese and English.

Required profile

• 10-15 years of relevant experience in enterprise IT infrastructure, Microsoft technologies, cloud services or security engineering.
• Strong hands-on experience administering and supporting Microsoft 365 enterprise environments.
• Strong technical troubleshooting, analytical and problem-solving skills.
• Ability to communicate effectively with technical teams and enterprise customers.
• Professional proficiency in Japanese and English.

Required skills

• Microsoft 365 administration and governance
• Exchange Online administration, governance and protection
• Active Directory and Microsoft Entra ID (including Identity Governance, Identity Protection, Verified ID)
• Windows 11 and Windows client operating systems
• Microsoft Purview Information Protection
• Microsoft Defender for Endpoint
• Microsoft Sentinel and Microsoft Defender for Cloud