Senior Director, Digital Thread Advisory Services, Japan

About the role

PTC is looking for a Senior Director to lead its Professional Services business in Japan, overseeing performance, growth and delivery excellence. The role reports to the Professional Services APAC Lead and sits within the broader Customer Success organization. You will partner with leading companies across automotive, high tech, industrial, electronics and medical devices.

Key responsibilities

• Own the Japan Professional Services P&L, driving bookings, revenue, profitability and operational performance, and lead accurate forecasting.
• Serve as Executive Sponsor for strategic customers and priority programs, ensuring end-to-end delivery excellence on advisory services to the partner network.
• Work with global delivery and technical teams to keep execution consistent.
• Collaborate with Sales, Pre-Sales and Customer Success on software pursuits and implementation pathways, and contribute to strategic account planning.
• Lead, develop and empower a multidisciplinary services team, fostering accountability, collaboration and continuous improvement.

Required profile

• Bachelor's or Master's degree in STEM or Business Management.
• 10+ years of experience in software or services, including people leadership and P&L management.
• Experience with Japanese manufacturing customers and engaging C-level executives.
• Background in software, ideally professional services, with proven pre-sales, project delivery and enterprise deployment experience.
• Willingness to travel up to 50% within Japan, with limited international travel.

Required skills

• Fluent Japanese and English, with strong executive-level communication.
• Strong negotiation skills and relationship building across stakeholders.
• Ability to balance multiple priorities in a complex environment.