Service Marketing Manager (S&R) - Tokyo

About the role

Medtronic is looking for a Service Marketing Manager (S&R) based at its Shinagawa headquarters in Tokyo. The role owns the Japan service marketing strategy and defines competitive service commercial offerings for operating units and regions, driving incremental revenue for Medtronic Service.

Key responsibilities

• Develop the Japan service marketing and communications plan to build a commercially profitable and growing service business.
• Define strategic and tactical service marketing direction and develop competitive service commercial offerings for capital equipment, including value propositions and pricing strategy.
• Analyze and benchmark the service market, using VOC, market research and consultant insights to grow revenue.
• Plan and execute the annual service marketing and communications budget.
• Lead service sales enablement in Japan, including training and field/sales incentives.
• Help deploy global service branding, communications, promotions and web presence, including conferences and roadshows.
• Support commercial readiness for new product introductions and provide timely marketing materials and sales tools.
• Engage stakeholders across operating units and countries in the region.

Required profile

• Bachelor's degree with 8 years of relevant experience, or an advanced degree with 5 years of relevant experience.
• Prior experience in the medical industry or a similar regulated industry is preferred.

Required skills

• Building partnerships and influencing senior-level behaviour and mindset.
• Strategic mindset and deep understanding of market mix.
• Effective communication across all levels and functions, and extensive remote team collaboration.
• Experience with diverse markets (emerging, mature, direct, indirect) and driving outcomes in complex, unstructured conditions.

What we offer

• Hybrid work (2 to 3 days per week from home) and occasional domestic and international travel, about four international trips per year.
• Up to 360,000 yen per year in childcare subsidies, six weeks of leave for family nursing care or adoption, and babysitting and nursery school matching services.
• Career development, mentor programs, e-learning and an internal network supporting women's advancement.
• Employee stock purchase program, commuting, overtime and holiday allowances, and annual paid leave.
• Eligibility for the Medtronic Incentive Plan (MIP).