Solution Sales Executive - CRM & Industry Workflows

About the role

ServiceNow is hiring a Solution Sales Executive in Tokyo to oversee the market success of its CRM and Industry Workflows products, which sit on top of the Service Management platform. You will sell to allocated accounts and/or territory, achieving quarterly and annual quotas.

Key responsibilities

• Develop a sales strategy for the territory with a target prospect list and a regional sales plan for Central
• Arrange and run initial executive and CxO discussions and positioning meetings, working closely with the Solution Consulting team on demos
• Act as a trusted advisor by understanding customers' current and future engagement and operations roadmaps
• Collaborate with core sales teams and other Solution Areas to deliver outcomes-based solutions
• Present the offering to prospects, customers, partners and at industry events, alongside the assigned Account Executive and Solution Consultant
• Support regional partner channels and articulate customer success strategies to the field
• Handle prospect qualification, sales process management, opportunity closure and ongoing account management

Required profile

• 5+ years of knowledge of the ROI of specialty solutions, to lead solution wins
• Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
• Understanding of CRM or CX business processes
• Ability to thrive in a fast-paced, deadline-driven environment and to compete against stiff competition
• Strong written and oral communication, able to explain complex issues simply to varied audiences
• Ability to build strong business relationships with C-level executives and internal and external ecosystem partners
• Excellent Japanese and English communication and presentation skills
• Regional travel required