Team Director, Account Management

About the role

Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor strategies, and consumer audiences across mobile, web, and gaming. As the Team Director, Account Management for Japan, you will lead the Account Management function, driving revenue growth, client success, and strategic planning in the dynamic Japanese market.

Key responsibilities

• Manage a team of Account Directors focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
• Communicate strategic plans to account teams and oversee implementation and execution.
• Interface with and support Sensor Tower Account Directors, Sales, Finance, Marketing, Operations and Executive teams.
• Identify and resolve issues encountered by customers, acting as an Executive Sponsor on high‑profile or strategic accounts.
• Conduct regular Business Reviews to ensure alignment with customer objectives and strategies.
• Design and maintain reports used in sales analysis.
• Conduct C‑level discussions with clients to strategize and address use cases.
• Bridge the gap between product teams and customers, managing expectations on feature requests and releases.
• Identify product penetration, renewal, and upsell opportunities within the customer base.
• Deliver training, analytics, insights, and best practices to Account Director teams.

Required profile

• 8+ years of experience in Key Account Management, selling complex solutions.
• 3+ years experience managing sales teams that support enterprise & strategic accounts.
• Proven track record of success in sales, business development, and leadership roles, preferably in SaaS or technology.
• Demonstrated ability to lead and inspire teams, drive performance, and foster collaboration and accountability.
• Highly organized with ability to track and coordinate a wide series of tasks.
• Deep understanding of the Japanese market, including cultural nuances, business practices, and regulatory environment.
• Fluent in both English and Japanese (written and spoken).