CMP Customer Engineer II

About the role

The CMP Customer Engineer II works as the direct liaison with customers, installing, maintaining and upgrading equipment while using digital analytics for troubleshooting.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics and basic diagnostic techniques to assess and resolve technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 1–2 years of customer/field service support or related technical experience.
• Ability to read electrical and mechanical schematics and use hand tools safely.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics
• Basic diagnostic techniques
• Electrical and mechanical schematics interpretation
• Hand tools, digital multimeter usage
• Microsoft Excel, Word and PowerPoint
• Pneumatics, hydraulics, electronics, vacuum systems, thermodynamics